TERMS AND CONDITIONS

3 Orders and our contract with you

3.1 An order placed through the website is an offer to buy the goods.

3.2 Our acknowledgement of an order does not necessarily mean that we have accepted it. A contract is formed when we send you an order confirmation or otherwise confirm acceptance in writing.

3.3 Please check the order confirmation carefully and tell us promptly if anything is wrong.

3.4 We may be unable to accept an order because:

• the goods are unavailable
• payment has not been authorised
• we cannot deliver to the address provided
• an obvious error has been made in the price or description
• a limit on the number of goods that may be purchased has been exceeded
• we cannot reasonably complete requested personalised work

If we cannot accept an order, we will tell you and refund any payment already made.

4 Our goods

4.1 We make every reasonable effort to describe and photograph our goods accurately. Colours and surface finishes may appear differently on different screens.

4.2 Many Schofield goods use natural, handmade, machined, cast, tumbled, engraved or individually finished materials. Small variations in colour, grain, texture, engraving, machining marks and finish are part of their character and are not necessarily defects.

4.3 Product dimensions and weights are approximate unless we expressly state otherwise.

4.4 We may make minor technical changes where necessary to improve a product, deal with component availability or comply with legal and regulatory requirements. Such changes will not materially alter the product without your agreement.

5 Prices and payment

5.1 Prices are those shown on the website or agreed with you in writing.

5.2 UK prices include VAT where applicable. Delivery charges are shown separately before the order is completed or agreed with you directly.

5.3 Payment may be accepted through WooPayments, PayPal, Stripe, bank transfer or another method agreed with us.

5.4 Unless a layaway plan or other written arrangement has been agreed, payment must be received in full before goods are dispatched.

5.5 If a price is clearly incorrect, we may reject the order or contact you for instructions. We will not be required to supply goods at a price that you could reasonably have recognised as an obvious error.

6 Deposits and the layaway plan

6.1 We may agree to reserve a watch or other product while you pay for it in stages under our layaway plan.

6.2 The total price, payment amounts and payment dates will be agreed with you in writing.

6.3 A layaway plan:

• relates to specified goods
• is for a fixed total amount
• carries no interest or administration charge
• must be settled completely within 12 months

6.4 Layaway is not an arrangement under which you receive the goods before paying for them. The goods remain ours and will not be dispatched until the agreed price and delivery charges have been paid in full.

6.5 If you are unable to make an agreed payment, please contact us. We may agree to revise the schedule provided the full amount will still be settled within 12 months.

6.6 If a layaway plan is cancelled before completion, we will normally return the amount paid. If the goods have been personalised, made to your specification or altered at your request, we may deduct reasonable costs already incurred and any loss in value caused by that work. We will explain any deduction.

6.7 These provisions do not restrict any cancellation or refund rights you have by law.

7 Personalised and made-to-order goods

7.1 We may offer engraving, modified casebacks, custom watch work, personalised strap boxes, personalised humidors and other work made to your requirements.

7.2 We will confirm the specification, price and likely completion time in writing. You are responsible for checking names, wording, dates, measurements, artwork and other details before approving the work.

7.3 The statutory right to change your mind does not normally apply to goods made to your specifications or clearly personalised.

7.4 If you ask to cancel before work has begun, we may agree to do so. Once materials have been ordered or work has started, we may retain or charge an amount reflecting the reasonable costs incurred and any reduction in the value of the goods.

7.5 This section does not affect your rights if personalised goods are faulty, not as described or do not match the specification we agreed.

8 Pre-orders and forthcoming goods

8.1 Some goods may be offered before production has been completed. We will give you the best available estimate of the likely completion or delivery date.

8.2 Dates for forthcoming goods are estimates unless we expressly agree that a particular date is essential.

8.3 Production can be affected by specialist suppliers, testing, component availability and other circumstances outside our reasonable control. If a material delay occurs, we will tell you.

8.4 If the delay becomes substantial, you may cancel unless the goods have already been personalised or made to your specification. We will refund the amount due to you in accordance with your legal rights and any specific agreement made for the order.

9 delivery

9.1 We deliver to the address provided with the order. We do not deliver to PO boxes.

9.2 Delivery charges and available services will be shown at checkout or agreed with you before the order is confirmed.

9.3 Delivery dates are estimates unless we expressly agree otherwise. If no delivery period has been agreed, we will deliver without undue delay and normally within 30 days of the contract being made. A different period may be agreed for pre-orders, made-to-order goods, personalised work or layaway purchases.

9.4 High-value parcels and watches may require a signature.

9.5 Please contact us promptly if a parcel is delayed, damaged or appears to have been lost. Reporting a problem promptly helps us pursue it with the carrier, but does not remove your legal rights.

9.6 The goods become your responsibility when they are delivered to you or to a person identified by you to receive them. If you arrange your own carrier, responsibility may pass when the goods are handed to that carrier.

9.7 Ownership passes to you only when we have received full payment.

10 International orders

10.1 Goods delivered outside the United Kingdom may be subject to local import VAT, customs duty, clearance fees and carrier charges.

10.2 Unless we expressly agree otherwise, we do not prepay these charges. You are responsible for paying them and for complying with the import requirements of the destination country.

10.3 We cannot control local customs procedures or the time taken by customs authorities.

10.4 If an international parcel is returned because local charges were not paid or delivery was refused, we may deduct the direct return costs and any unrecoverable charges from the refund, where the law permits.

11 Your right to change your mind

11.1 If you are a consumer buying at a distance, you normally have the right to cancel an order without giving a reason.

11.2 For ordinary goods, the cancellation period ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

11.3 If goods from one order arrive separately, the period ends 14 days after the last item is received.

11.4 To cancel, email schofield@schofieldwatchcompany.com or write to the address in section 1. You may use the cancellation form at the end of these terms, but you do not have to.

11.5 You must return the goods within 14 days after telling us that you wish to cancel.

11.6 You are responsible for the cost of returning goods when you have changed your mind. We recommend using a tracked and appropriately insured service, particularly for watches and other valuable items.

11.7 You may examine the goods as you would in a shop. We may reduce the refund if handling beyond what is reasonably necessary has reduced their value.

11.8 Please return all packaging, documents, accessories, tags and other supplied items where they are still available. Missing or damaged items may reduce the refund if they diminish the value of the goods.

11.9 The right to change your mind does not normally apply to goods made to your specifications or clearly personalised.

12 Refunds following cancellation

12.1 We will refund the price paid and the cost of our least expensive standard delivery method. If you selected a more expensive delivery service, the additional cost will not normally be refunded.

12.2 We will issue the refund without undue delay and no later than 14 days after:

• we receive the returned goods, or
• you provide evidence that they have been sent back, if that occurs first

12.3 Refunds will normally be made using the original payment method unless we agree otherwise.

12.4 We may make a lawful deduction for loss in value caused by handling beyond what is reasonably necessary to inspect the goods.

13 faulty or incorrect goods

13.1 We are under a legal duty to supply goods that are as described, fit for purpose and of satisfactory quality.

13.2 If goods are faulty, damaged on arrival, incorrect or materially different from their description, please contact us at schofield@schofieldwatchcompany.com.

13.3 Your rights under the Consumer Rights Act 2015 may include:

• a short-term right to reject faulty goods within 30 days
• a repair or replacement
• a price reduction or final right to reject if repair or replacement is unsuccessful or unavailable

13.4 We will pay reasonable return costs where goods are faulty or incorrectly supplied.

13.5 Nothing in these terms limits your statutory rights.

14 Two year watch warranty

14.1 In addition to your statutory rights, new Schofield watches carry a two-year warranty beginning on the date the watch is delivered to you.

14.2 During that period, we will repair without charge faults caused by defective materials or workmanship.

14.3 The warranty does not cover:

• normal wear, ageing or cosmetic change
• accidental damage, misuse or neglect
• damage caused by impacts, magnetism or exposure outside the watch’s stated capabilities
• normal deterioration of straps, seals, coatings or surface finishes
• loss, theft or damage caused by a third party
• unauthorised alterations or repairs
• damage caused by failure to follow reasonable care instructions

14.4 Opening, modifying or repairing a watch outside Schofield or an approved repairer may prevent us from covering damage caused by that work. It does not remove any statutory rights that cannot lawfully be excluded.

14.5 We may ask for proof of purchase and reasonable information about the fault.

14.6 Repairs or replacements do not reduce the statutory rights applying to the original purchase.

15 events outside our control

15.1 We are not responsible for delay caused by events outside our reasonable control.

15.2 If such an event affects your order, we will contact you and take reasonable steps to minimise the delay.

15.3 If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for goods you have paid for but not received, subject to the provisions relating to personalised goods.

16 Our responsibility to you

16.1 Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation and your statutory consumer rights.

16.2 We are not responsible for losses that were not reasonably foreseeable when the contract was made.

16.3 Our goods are supplied primarily for private use. If you use them for business or resale purposes, we are not responsible for loss of profit, revenue, business opportunity or business interruption.

17 Personal information

17.1 We use personal information as described in our Privacy Policy.

17.2 Payment providers process payment information under their own terms and privacy notices.

18 General terms

18.1 If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue to apply.

18.2 A delay in enforcing these terms does not waive our right to enforce them later.

18.3 We may transfer our rights and obligations to another organisation, but this will not reduce your rights under the contract.

18.4 Nobody other than you and us has a right to enforce the contract.

18.5 These terms are governed by English law.

18.6 If you live in England or Wales, you may bring proceedings in the courts of England and Wales. If you live in Scotland, you may also use the Scottish courts. If you live in Northern Ireland, you may also use the Northern Irish courts. Customers living elsewhere may have rights to bring proceedings in their local courts.

19 Model cancellation form

Complete and return this form only if you wish to cancel a contract.

To:

Schofield Watch Company Limited
Holly House
High Street
Upper Beeding
Steyning
West Sussex
BN44 3WN
United Kingdom

Email: schofield@schofieldwatchcompany.com

I give notice that I cancel my contract for the sale of the following goods:

Goods:

Order number:

Ordered on:

Received on:

Customer’s name:

Customer’s address:

Signature, if submitted on paper:

Date: