Your wishlist

Q - When I checkout the transaction is declined.

A - This is probably because your bank has placed an anti-fraud block on the transaction, generally because of it's a high value transaction. You will need to contact your bank and tell them it is for a legitimate purchase. You will then be able to checkout unhindered. If you need more help on this matter please phone or email us... CONTACT PAGE

Clause 3 taken from our Terms of Business which can be found by clicking the link in the footer.

• 3.1 We will deliver the Goods to you at the address provided to us by you (“Agreed Address”). We do not deliver to PO Boxes. Deliveries will be made as follows:
  
• 3.1.1 For international delivery, items are shipped by DHL, Royal Mail Airsure or other Royal Mail service and take 2-4 days for Europe and 5-10 days for the rest of the world from the date we notify you that we have dispatched your Goods (“Date of Dispatch”);
  
• 3.1.2 For delivery within the UK, items are shipped with Royal Mail and Royal Mail Special Delivery and take 1-3 calendar days from the Date of Dispatch.
  
• 3.1.3 All parcels must be signed for.
  
• 3.2 Delivery of the Goods shall be completed when we deliver the Goods to you and the carrier has confirmed delivery to the Agreed Address.
  
• 3.3 We will take reasonable steps to meet the delivery date set out on your order or as otherwise agreed between us in writing. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.
  
• 3.4 If you fail to take delivery of the Goods then without prejudice to any other right or remedy available to us:
  
• 3.4.1 delivery of the Goods shall be deemed to have been completed at the time you failed to take delivery; and
  
• 3.4.2 we may store the Goods until actual delivery and charge you for the reasonable costs, including insurance and storage; or
  
• 3.4.3 we may sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price payable or charge you for any shortfall below that price
  
• 3.5 If you order multiple Goods we may deliver the Goods by instalments which shall be invoiced and paid for separately. Each instalment shall constitute a separate supply of Goods. Any delay in delivery or defect in an instalment shall not entitle you to cancel any other instalment.
  
• 3.6 If the parcel displays outward signed of damage upon delivery, you must open it in the presence of the carrier to check the state of the Goods. Any damage should be reported to the carrier and you should e-mail us to inform us of the situation.
  
• 3.7 It is your responsibility to report non-delivery of the Goods within 14 days of the Date of Dispatch.

Shipping times vary with each product. Sometimes we need to make something from scratch and this can take three months or so. If it is a strap then generally we need a couple of days. If you are in any doubt and would like to know more, then please email us. Click the link below.

CONTACT PAGE

1 Our Commitment To Privacy

  Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. All the information we collect and the way in which we use it is governed by the Data Protection Act 1998. This is governed by the Information Commissioners Office (ICO). Schofield Watch Company LTD is registered with the ICO, number Z2516570. We also comply with the General Data Protection Regulation (GDPR) governed by the European Union.  

2 The Information We Collect

  This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name Address Email address Phone number On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name Address Phone Number The Information We DO NOT Collect: Credit/Debit Card Information  

3 The Way We Use Information

  Schofield Watch Company LTD uses the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive promotional collateral as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the newsletter sign-up form, or like us in Facebook (top right of page). We use non-identifying and aggregate information to better design our website and study website metrics. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.  

4 Our Commitment To Data Security

  To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, Schofield Watch Company LTD have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online in accordance with the Data Protection Act 1998 and the General Data Protection Regulation.  

5 Our Commitment To Children's Privacy

  Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.  

6 How You Can Access Or Correct Your Information

  You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.  

7 How To Contact Us

  Should you have other questions or concerns about these privacy policies, please contact us. Phone 01273 494 878 or use the email form on the Contact page.

A company registered in England. Company registration number 07599540