General purchasing information

By purchasing a product on the Schofield web shop you are in agreement with our terms of business which can be viewed Terms of Business

Delivery

International items are shipped with DHL, Royal Mail AirSure or other Royal Mail services. Delivery times are 2-4 days for Europe, 5-10 days rest of world. Domestic items are shipped with Royal Mail and Royal Mail Special Delivery and generally take 1-3 days.
Schofield products purchased on this internet site or over the telephone can be delivered anywhere in the world. Shipping is calculated at the checkout. We shall deliver to the shipping address that you provide at the checkout. We cannot deliver to PO Boxes. All watch deliveries are traceable via the carriers websites, the details will be included with your purchase receipt. A signature will be required upon receipt. Items will be shipped after payment has been received and cleared.

If your package shows outward signs of damage upon delivery, you must open it in the presence of the carrier to check the state of your items. Please notify the carrier of your reservations by writing them on the delivery note, and let us know by email. If delivery is delayed due to any cause beyond our reasonable control, we will notify you. It is your responsibility to report non delivery within 14 days of dispatch. We consider that your parcel has been accepted by you upon delivery to the agreed address confirmed by our courier. 

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Trial a Watch and Returns

If you have any doubt whether our watches are for you, why not email us to arrange a meet up (UK only). Or you can purchase a watch with a view to trialling it (worldwide). If you then wish to return it for whatever reason, you can, and you will be refunded in full, so long as the goods are in perfect original condition. We understand that you would like to try our watches on in order to make a purchasing decision. This is why we make it as easy as possible, even if you are uncomfortable using the internet. Buy your watch or accessories through this web-shop or order them over the telephone +44 (0) 1273 494 878.
From the date you receive your goods you have 14 days to decide whether or not you would like to keep them. You must notify us within the 14 day period via email or phone so we know to expect the returned items. If it is a watch you are returning within the 14 days then Schofield will pay for the return postage. 
A full refund will be given including shipping costs when the watch arrives at our address. Funds will be credited to the original account used for purchase. We will keep you informed via email of the process. The customer is responsible for all shipping costs on accessories. All items must be returned in the original packaging with all papers, tags and protective films in place and must show no signs of wear or use. Really, no signs of use. We are tough on this and have the right to debit your card for any damages incurred. This is in accordance to distance selling regulations 2014.

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Warranties

Schofield watches are manufactured by Europe’s leading watchmakers and engineers. As a British watch brand all of our watches are assembled in England, with many watch models having component parts manufactured in Britain too. All our watches must pass strict testing and quality control before they ship. We take great pride in building solid and robust watches that will last for generations to come. In the unlikely event that your watch develops a problem then please return it to us for inspection and remedy. For further information on the Warranty provided with your Schofield watch, please refer to our Terms of business (here).
Your Schofield watch is covered by a 2 year limited international warranty from the date of delivery. The warranty covers material defects and faults in craftsmanship. The warranty does not cover defects caused by improper use, nor does it cover regular wear from everyday use. Non Schofield modifications and third party repair of any kind will void the warranty. If the case back is opened the warranty is void.

Close up photos of the movements are found in the Gallery and on our social media sites like Facebook and Flickr. All Schofield limited warranties are fully transferable. To have a watch repaired under warranty, we recommend that you contact us first. Please include a detailed description of the problem and your contact details. We will contact you when the watch arrives with our assessment and time frame for repair. Please note that Schofield is not responsible for the cost of shipping, nor the liability of the watch during shipping to our service centre.

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 Watch care general

Try not to stress your watch, it is a finely tuned machine and a drop from any height could cause damage as could unnecessary temperature extremes and unnecessary wetting. Use common sense to protect your asset. Do you need to wear it in the shower?

Watch care Blacklamp

  • Clean with a damp cloth.
  • Do not exceed water depths of 100 metres, 11 atm, 11.1 bar, 328 feet or 54.6 fathoms.
  • Do not exceed magnetic field strengths of 4800 A/m or 60 Oe (ISO 764 Horology).
  • Avoid temperature extremes, keep your watch on.
  • Do not expose to chemicals, wash immediately with a damp cloth.
  • Do not exceed a free-fall drop greater than 0.5 metres onto a hard surface. (3 kg hammer with an impact velocity of 4.43 m/s.) (ISO 1413 Horology). Avoid dropping from any height, however small.

Watch care Signalman

  • Clean the DLC coated version with warm soapy water, then a very thin coat of WD40. The polished version can be cleaned with Cape Cod polishing cloths or washed in warm soapy water.
  • Do not exceed water depths of 500 metres, 48 atm, 49 bar, 1640 feet or 273 fathoms.
  • Do not exceed magnetic field strengths of 4800 A/m or 60 Oe (ISO 764 Horology).
  • Avoid temperature extremes, keep your watch on.
  • Do not expose to chemicals, wash immediately.
  • Do not exceed a free-fall drop greater than 0.5 metres onto a hard surface. (3 kg hammer with an impact velocity of 4.43 m/s.) (ISO 1413 Horology). Avoid dropping from any height, however small.

Watch care Beater

  • Clean with warm soapy water.
  • Do not exceed water depths of 200 metres, 21 atm, 21.3 bar, 656 feet or 109 fathoms.
  • Do not exceed magnetic field strengths of 4800 A/m or 60 Oe (ISO 764 Horology).
  • Avoid temperature extremes, keep your watch on.
  • Do not expose to chemicals, wash immediately. The bronze version should be rinsed after going in the sea.
  • Do not exceed a free-fall drop greater than 0.5 metres onto a hard surface. (3 kg hammer with an impact velocity of 4.43 m/s.) (ISO 1413 Horology). Avoid dropping from any height, however small.

Watch care Daymark

  • Clean with warm soapy water.
  • Do not exceed water depths of 200 metres, 21 atm, 21.3 bar, 656 feet or 109 fathoms.
  • Do not exceed magnetic field strengths of 4800 A/m or 60 Oe (ISO 764 Horology).
  • Avoid temperature extremes, keep your watch on.
  • Do not expose to chemicals, wash immediately.
  • Do not exceed a free-fall drop greater than 0.5 metres onto a hard surface. (3 kg hammer with an impact velocity of 4.43 m/s.) (ISO 1413 Horology). Avoid dropping from any height, however small.

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Watch servicing

Schofield Watch Company manufactures watches of superior quality and robustness. Schofield’s watch collection is over engineered to endure for many decades. This is reflected in the use of extra thick sapphire crystals, screw down case backs, screw in strap bars and large screw in stainless steel buckles. The Soprod, Unitas and ETA movements are also of the highest quality manufactured with strict tolerances and attention to detail. Mechanical movements of any kind need periodic servicing. Please contact us to book a service. We recommend your watch is serviced every 3 to 5 years.